/SECURE_COMMUNICATION

ENCRYPTION: MANDATORY // LOGGING: DISABLED

Support: ONLINE
Ticket Load: LOW

Ticket System

INTERNAL CHANNEL

The primary method for Torzon market disputes, order issues, and escrow release requests. Requires active session.

LOGIN_REQUIRED
Response Time: ~4 Hours

Vendor Support

EXTERNAL CHANNEL

Strictly for vendor bond inquiries, account recovery (2FA reset), and application appeals. PGP encryption is mandatory.

[email protected]
Response Time: 24-48 Hours

Bug Bounty

CRITICAL SECURITY

Report zero-day vulnerabilities or critical infrastructure bugs. Rewards paid in XMR/BTC. Unencrypted reports ignored.

[email protected]
Priority: Immediate

Official Torzon PGP Key

Verify the key fingerprint matches: 5D8B A912 ... F2E1 before encrypting any sensitive data (addresses, tracking numbers, transaction hashes).

Communication Protocol

  • 01. Never use cleartext for addresses or tracking numbers. Unencrypted sensitive data is auto-deleted.
  • 02. Include your Order ID (UUID) in the subject line for faster dispute resolution.
  • 03. Do not span multiple tickets. One ticket per issue.
  • 04. Messages are purged from our servers every 72 hours. Save your logs.

Verified Access Points

If primary support is unreachable, verify you are using a legitimate mirror: